This Privacy Policy describes how Improscore (“we”, “us”, or “our”) collects, uses, and protects personal data when you access or use our website, Improscore.com (the “Website”). We are committed to handling your personal data responsibly and in accordance with applicable data protection laws, including, where applicable, the General Data Protection Regulation (GDPR).
By using this Website, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
The controller responsible for the processing of personal data under this Privacy Policy is Improscore, a business based in Switzerland. If you have any questions or requests regarding your personal data, you may contact us at info@improscore.com.
2. Scope of Data Collection
We collect personal data both when you actively provide it to us and when you use our Website.
When you voluntarily submit information through forms, including process health check assessments or contact forms, we may collect personal data such as your name, email address, phone number, account credentials, and payment information. In addition, we collect information relating to your business, including operational details, strengths, weaknesses, and performance indicators. This information is essential for delivering our services and generating meaningful insights.
In addition, when you access the Website, certain technical data is automatically collected. This includes your IP address, browser type, operating system, referring URLs, access times, and interaction data. Such information is collected through cookies, server log files, and similar technologies.
3. Purpose of Processing
We process personal data for legitimate business purposes, including providing and improving our services. In particular, we use the data to evaluate business processes, generate analytical insights, and deliver reports designed to help organizations improve their operations.
We may also use collected data in aggregated and anonymized form to produce industry benchmarks, research findings, and statistical analyses. Such data does not identify individual users or specific companies.
Additionally, personal data may be used to communicate with users, provide support, process transactions, and, where explicit consent has been given, send newsletters or updates.
4. Legal Basis for Processing
Where required by applicable law, including the GDPR, we rely on appropriate legal bases for processing personal data. These include the performance of a contract where processing is necessary to deliver our services, the user’s consent where it has been explicitly provided, and our legitimate interests in improving our services, ensuring security, and conducting data analysis, provided that such interests are not overridden by the user’s rights.
5. Consent and Withdrawal
Where processing is based on consent, users provide such consent by actively agreeing through mechanisms such as cookie banners or form submission checkboxes. Users may withdraw their consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to ensure proper functionality, enhance user experience, and analyze usage patterns. Cookies are small text files stored on your device that allow us to recognize your browser and improve our services.
Users have the option to accept or reject non-essential cookies through the cookie banner and may also configure their browser settings to control or disable cookies. Please note that disabling cookies may affect the functionality of certain parts of the Website.
We may use analytics tools to better understand how users interact with the Website. Where possible, such data is anonymized or pseudonymized and is not used to directly identify individuals.
7. Data Sharing and Third-Party Services
We do not sell personal data to third parties. However, we may engage trusted service providers to process data on our behalf where necessary to operate our Website and services. These may include hosting providers (such as Namecheap), payment processors (such as PayPal), and, in the future, analytics or email service providers.
Such third parties are contractually obligated to process personal data only in accordance with our instructions and to implement appropriate security measures.
We may also disclose personal data where required to comply with legal obligations or to protect our rights and interests.
8. International Data Transfers
Due to the global nature of the internet, personal data may be transferred to and processed in countries outside Switzerland. Where such transfers occur, we take appropriate measures to ensure an adequate level of data protection, including the use of contractual safeguards and working with reputable service providers.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including the provision of our services and compliance with legal obligations. In general, personal data is retained until the user requests its deletion, unless longer retention is required or permitted by law.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. These measures include secure hosting environments, access controls, and encryption of data transmitted via the Website using SSL/TLS technology.
However, users should be aware that no method of transmission over the internet is completely secure.
11. User Rights
Depending on the applicable law, users may have the right to request access to their personal data, request correction or deletion, restrict or object to processing, and request data portability. Users also have the right to withdraw consent and to lodge a complaint with a competent supervisory authority.
Requests regarding personal data can be submitted at any time via info@improscore.com.
12. Payments
Where payment transactions are conducted through the Website, the processing of payment data is carried out using secure, encrypted connections. Payment information is handled by authorized payment providers and is not stored by us beyond what is necessary.
13. Communications and Newsletter
If users choose to subscribe to our communications, we will use their email address solely for the purpose of sending relevant information. Users may unsubscribe at any time by following the instructions included in such communications.
14. Limitation and Disclaimer
While we strive to protect personal data and ensure compliance with applicable laws, the use of the Website and transmission of data is at the user’s own risk to the extent permitted by law. We do not guarantee uninterrupted or fully secure operation of the Website.
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in legal, technical, or business developments. Updated versions will be published on this page and will become effective upon posting.
16. Global Access
This Website is operated from Switzerland and is primarily intended for users in Switzerland. However, it may be accessed from other jurisdictions. Users who access the Website from outside Switzerland do so on their own initiative and are responsible for compliance with local laws where applicable.
This Privacy Policy describes how Improscore (“we”, “us”, or “our”) collects, uses, and protects personal data when you access or use our website, Improscore.com (the “Website”). We are committed to handling your personal data responsibly and in accordance with applicable data protection laws, including, where applicable, the General Data Protection Regulation (GDPR).
By using this Website, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
The controller responsible for the processing of personal data under this Privacy Policy is Improscore, a business based in Switzerland. If you have any questions or requests regarding your personal data, you may contact us at info@improscore.com.
2. Scope of Data Collection
We collect personal data both when you actively provide it to us and when you use our Website.
When you voluntarily submit information through forms, including process health check assessments or contact forms, we may collect personal data such as your name, email address, phone number, account credentials, and payment information. In addition, we collect information relating to your business, including operational details, strengths, weaknesses, and performance indicators. This information is essential for delivering our services and generating meaningful insights.
In addition, when you access the Website, certain technical data is automatically collected. This includes your IP address, browser type, operating system, referring URLs, access times, and interaction data. Such information is collected through cookies, server log files, and similar technologies.
3. Purpose of Processing
We process personal data for legitimate business purposes, including providing and improving our services. In particular, we use the data to evaluate business processes, generate analytical insights, and deliver reports designed to help organizations improve their operations.
We may also use collected data in aggregated and anonymized form to produce industry benchmarks, research findings, and statistical analyses. Such data does not identify individual users or specific companies.
Additionally, personal data may be used to communicate with users, provide support, process transactions, and, where explicit consent has been given, send newsletters or updates.
4. Legal Basis for Processing
Where required by applicable law, including the GDPR, we rely on appropriate legal bases for processing personal data. These include the performance of a contract where processing is necessary to deliver our services, the user’s consent where it has been explicitly provided, and our legitimate interests in improving our services, ensuring security, and conducting data analysis, provided that such interests are not overridden by the user’s rights.
5. Consent and Withdrawal
Where processing is based on consent, users provide such consent by actively agreeing through mechanisms such as cookie banners or form submission checkboxes. Users may withdraw their consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to ensure proper functionality, enhance user experience, and analyze usage patterns. Cookies are small text files stored on your device that allow us to recognize your browser and improve our services.
Users have the option to accept or reject non-essential cookies through the cookie banner and may also configure their browser settings to control or disable cookies. Please note that disabling cookies may affect the functionality of certain parts of the Website.
We may use analytics tools to better understand how users interact with the Website. Where possible, such data is anonymized or pseudonymized and is not used to directly identify individuals.
7. Data Sharing and Third-Party Services
We do not sell personal data to third parties. However, we may engage trusted service providers to process data on our behalf where necessary to operate our Website and services. These may include hosting providers (such as Namecheap), payment processors (such as PayPal), and, in the future, analytics or email service providers.
Such third parties are contractually obligated to process personal data only in accordance with our instructions and to implement appropriate security measures.
We may also disclose personal data where required to comply with legal obligations or to protect our rights and interests.
8. International Data Transfers
Due to the global nature of the internet, personal data may be transferred to and processed in countries outside Switzerland. Where such transfers occur, we take appropriate measures to ensure an adequate level of data protection, including the use of contractual safeguards and working with reputable service providers.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including the provision of our services and compliance with legal obligations. In general, personal data is retained until the user requests its deletion, unless longer retention is required or permitted by law.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. These measures include secure hosting environments, access controls, and encryption of data transmitted via the Website using SSL/TLS technology.
However, users should be aware that no method of transmission over the internet is completely secure.
11. User Rights
Depending on the applicable law, users may have the right to request access to their personal data, request correction or deletion, restrict or object to processing, and request data portability. Users also have the right to withdraw consent and to lodge a complaint with a competent supervisory authority.
Requests regarding personal data can be submitted at any time via info@improscore.com.
12. Payments
Where payment transactions are conducted through the Website, the processing of payment data is carried out using secure, encrypted connections. Payment information is handled by authorized payment providers and is not stored by us beyond what is necessary.
13. Communications and Newsletter
If users choose to subscribe to our communications, we will use their email address solely for the purpose of sending relevant information. Users may unsubscribe at any time by following the instructions included in such communications.
14. Limitation and Disclaimer
While we strive to protect personal data and ensure compliance with applicable laws, the use of the Website and transmission of data is at the user’s own risk to the extent permitted by law. We do not guarantee uninterrupted or fully secure operation of the Website.
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in legal, technical, or business developments. Updated versions will be published on this page and will become effective upon posting.
16. Global Access
This Website is operated from Switzerland and is primarily intended for users in Switzerland. However, it may be accessed from other jurisdictions. Users who access the Website from outside Switzerland do so on their own initiative and are responsible for compliance with local laws where applicable.